Reviews
Collecting and moderating reviews
How reviews come in, how to approve or hide them, and the rules that publish them automatically.
PageStax keeps your product reviews and shows them on your pages — in review sections and in the star rating of a buy box. Only reviews you have published are ever shown to shoppers or counted in a rating.
How reviews come in#
- From your storefront. Review sections on your PageStax pages include a form. Submissions arrive in Pending.
- From a review link. Each product has its own link. See Review links below.
- Written by you. Press Write review to add one you received another way — for example by email. Fill in Product, Rating, Customer name and Review, and choose Publish: Now or Hold. Reviews you add are labelled added by the store.
- Imported from another reviews app. See Importing reviews.
Review links#
A review link asks a customer to review one product. Send it after delivery, or print it on an insert card.
- Open Reviews and press Review link (or Get a link on the Ask for reviews card).
- Choose the Product.
- Press Copy.
The link is on your store's own domain and looks like this:
https://your-store.myshopify.com/apps/pagestax/review?p=<product id>&t=<code>If your store uses a custom domain, the link works on that domain too.
What customers see when they open it:
- The product has a published PageStax product page with a review section. The customer lands on that product page, and its review form opens by itself.
- Otherwise. The customer gets a simple review form on your store's domain, in your PageStax page colours if you have a published page. It asks for a star rating, the review, and the customer's name. A title and an order number are optional. After sending, the customer sees a thank-you message saying the review will appear once you approve it.
Reviews from a link arrive in Pending, like reviews from your storefront forms. Nothing is published until you approve it. The order number is only used to check for a verified purchase, and it's never shown to shoppers. No discount or reward is offered for a review.
Each link works only for the product it was made for. A link that has been changed, or that belongs to another store, shows a short This review link isn't working message instead of the form.
Moderate#
Open Reviews. The tabs show Pending, Published and Hidden, with a count on each.
| Tab | Actions |
|---|---|
| Pending | Approve to publish, or Hide. |
| Published | Hide to take it off your storefront. |
| Hidden | Publish to show it again. |
Hiding is reversible: a hidden review is kept, but never shown and never counted in ratings. The Published tab also shows your average rating with a breakdown by stars, and can be filtered by product.
Automatic rules#
The Rules card controls what happens to new reviews:
- Auto-publish 4–5 stars — publish good reviews without waiting for you.
- Hold low ratings and links — keep low-rated reviews, and reviews containing links, in Pending for you to check.
- Verified purchase badge — show a badge on reviews linked to a real order.
- Photos first on product pages — show reviews with photos first.
Rules apply to reviews that come in from then on.
Verified purchases#
A review is marked verified only when its order number matches an order PageStax recorded for your store. When you write a review, or a customer uses a review link, the Order number field is optional; filling it in adds the verified badge if the order matches. A review without a matching order is never badged.
When shoppers see changes#
Approving or hiding a review reaches your storefront through your live settings. If a change hasn't appeared, push live from Home. See Publishing, push live and unpublishing.